We are committed to providing quality products and services. If you are not satisfied with the product you purchased, here is our refund policy:

  1. Refund Application Conditions
    Application Time: You can apply for a refund within 30 days after receiving the product. Applications after 30 days will not be accepted.
    Product Condition: The product must be unused and in the original packaging, including all accessories, labels and instructions. If the product shows obvious signs of use or has been opened, you cannot apply for a refund.
    Special Products: Some special products (such as customized products, food, underwear, etc.) may not be eligible for a refund. Please check the instructions on the product page for details.
  2. Refund Process
    Step 1: Please submit a refund application through our customer service, provide your order number and refund reason.
    Step 2: Our customer service team will review your application and provide you with a return address and relevant instructions after the review is passed.
    Step 3: Send the product back as instructed and record the mailing receipt for tracking.
  3. Refund Processing
    Once we receive the returned product and confirm that it meets the refund conditions, we will process your refund application as soon as possible. The refund amount will be returned to the original payment method within 5 business days. Please note that the processing time may vary depending on bank policies.
  4. Shipping Costs
    Refund Shipping Costs: If the refund conditions are met, the return shipping costs are borne by the customer. The shipping costs of the original order will be deducted from the refund.
    Company Responsibility: If the product needs to be refunded due to incorrect shipment or damage, we will bear the return shipping costs and refund the full amount.

Thank you for choosing taustincc.com, we will do our best to ensure that you are satisfied with your shopping experience!